Reconciliation of Non-GAAP Income from Operations: Add: Asset restructuring and impairment charges, Add: Amortization of purchased intangibles, Add: Interest charge related to future purchase of remaining 30% for Motif acquisition, Less: Changes in acquisition contingent consideration, Less: Changes in valuation allowance, return to provision adjustments and other, and tax effects of items separately disclosed above. Design your CX to eliminate pain points and reduce churn. When typing in this field, a list of search results will appear and be automatically updated as you type. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Adjusted EBITDA was $326.6 Million or 13.4 Percent of Revenue. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. The people, processes, and platforms to optimize your contact center. "The winners in the experience economy will be the brands that are customer obsessed and have the ability to deliver personalized, effortless experiences at scale," explained Ms. Swanback. "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". 0000030379 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. TTEC is proud to be an equal opportunity employer. H\n0y We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. 0000009592 00000 n 0000010205 00000 n Your industry has its own set of challenges. Messaging saves the day with faster support and increased productivity. 0000038100 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". Yes, it is possible. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Don't wish for happy customers. 0000006957 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000116155 00000 n We caution you not to rely unduly on any forward-looking statements. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. Make them. "I am excited to welcome Chuck back to the TTEC family. ", Marty Deghetto will retire from TTEC on November 2, 2020. 4 ways to orchestrate DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. 0000194601 00000 n The power of big with the agility of small. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. Do Not Sell or Share My Personal Information. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). U9_P`0{,=p7H50q.a\ Qkk>u'K.hR`Y , iF ` Z:,h endstream endobj 29 0 obj <>>> endobj 30 0 obj <> endobj 31 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>>>/Rotate 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page/PieceInfo>/PageUIDList<0 2028>>/PageWidthList<0 612.0>>>>>>>> endobj 32 0 obj <> endobj 33 0 obj <> endobj 34 0 obj <> endobj 35 0 obj <> endobj 36 0 obj <> endobj 37 0 obj <>stream 0000017539 00000 n F|66Hxw Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. 0000194296 00000 n 0000008880 00000 n 0000124652 00000 n Outsourced customer experience and technology Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. "Our broad-based financial momentum is accelerating and for the fourth consecutive quarter we have delivered record financial results," commented Ken Tuchman, chairman and chief executive officer of TTEC. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. Our industry specific CX solutions can help. Subscribe to our free digital CX publication, the Customer Strategist. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. Cision Distribution 888-776-0942 Omnichannel technology that delivers personal CX at scale. _? TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? specific challenges. 0000125245 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. 0000025542 00000 n Our services help you design, build, and operate exceptional customer and employee experiences. 0000009179 00000 n When it comes to your customers, only the best technology will do. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Our go-to-market platform is accelerating the adoption of our differentiated CX solutions and we continue to augment our organic growth with meaningful accretive strategic acquisitions. It operates through two segments: TTEC Digital and TTEC Engage. The best partners. Learn why we use cookies and how to manage your settings. Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. What if we told you that you could deliver personalized customer experiences across every channel at scale? 0000121239 00000 n base with new products and services 4. We make it easy. 0000004769 00000 n library that's as agile as weare. 0000163192 00000 n Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 . On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. 0000017351 00000 n Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. What are two TTEC engage products? At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. . Get better at textingthem. a great experience to their customers, build customer loyalty, and grow their business. 28 0 obj <> endobj xref _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy 0000008011 00000 n from 8 AM - 9 PM ET. 0000009922 00000 n "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. 0000002727 00000 n Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Fourth Quarter 2022. customers? We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. 0000004257 00000 n Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 28 44 Privacy Policy. There are three types of analytics. 3 years or more of data analysis experience or equivalent experience. This site uses cookies and by using the site, you are consenting to this. When typing in this field, a list of search results will appear and be automatically updated as you type. XC0-4.2I8(4%n*J,&MA?Lz=ZDbcH+G? Disconnected systems create disconnected customer experiences. Elevated. _W+ from 8 AM - 9 PM ET. About Us. . 0000028000 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. News Apr 16, 2021. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. Then manage and measure it all through a single platform to grow customer lifetime value. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! 0000006062 00000 n TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Get better 0000105286 00000 n EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . 0000000016 00000 n TTEC embraces and is committed to building a diverse . With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . About Us. from 8 AM - 9 PM ET. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. It also provides tolling and transportation. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). )~&njp~~? Digital CX Transformation leader to ignite next stage of growth. When typing in this field, a list of search results will appear and be automatically updated as you type. Bringing smiles is what we do at TTEC for you and the customer. 0000009833 00000 n ", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. February 27 2023 - 04:05PM. "I'm thrilled to join TTEC at this pivotal time. 0000013691 00000 n 0000022096 00000 n We make it a point to make sure all our employees feel valued and . journeys, 5 digital transformation CE1Q There is nothing worse than a dumb bot. Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". Privacy Policy. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. V"x(aL|i4c#\rFXX~lle4|Q;M TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. We combine leading technology partnerships and the CX expertise to enable your success. 0000035148 00000 n Drive growth working with a customer experience outsourcing partner GET THE GUIDE. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Clarabridge Engage is now Qualtrics Connect. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. %PDF-1.4 % Increase customer satisfaction, grow revenue, and reduce costs all at the same time? and the CX expertise to enable your success. Our TTEC work from home team has 41 preferred residency states. Everything you need to reimagine your CX and make your customers smile. 0000002042 00000 n And, when that experience makes customers and employees happy, its an investment that sustains itself. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. Continuously promote a performance-driven culture and always work towards reaching for amazing. Design your CX to eliminate pain points and reduce churn. Empower your employees with the right training and tools to deliver amazing customer experiences. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000021388 00000 n We help you connect your front end to your back end so all of your operations flow seamlessly. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. Reduce cost and improve CX with recommendations from your front-line employees. 0000037328 00000 n TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0000119952 00000 n 0000003270 00000 n 0000006368 00000 n We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Whether you are starting from scratch or have a plan in place, we will meet you where you are. Want more insights every month, delivered to your inbox? 0000017236 00000 n 0000008248 00000 n 0000125548 00000 n Gain a competitive advantage through automation.
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