Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. No problem. Thanks. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Connect using the QR code 9:11 AM It only fires up when you open a browser. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. (the macaddress is the same as the wifi router apart from a few letters.) I have got fed up trying to clear the problem using the instructions given by the app as has my wife! BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Your broadband can be activated any time up to midnight. Numerous complaints have appeared on the company's community forums over the last few months. Using the BT Hub Manager Simply connect a 3rd party router to any LAN port on the hub. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! I did this on a Deco mesh. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Announcements, Guides & Community Updates. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. Smart hub 2 Hidden SSID I have a new hub. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. 11:58 AM. Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. - edited Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Let's take a look at the legacy BT routers that are still capable of getting you online. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Plug the microfilter into the socket. Plug the microfilter into the socket. Great. BT will be rolling out an update to all devices later this month. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Having switched off the 5GHz band I was immediately reconnected and I have lodged a complaint with BT. In fact, if you sign up to an ADSL broadband package (offering average speeds of 10Mbps), BT will send you a Home Hub 4 rather than a Smart Hub 2. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. 30-09-2020 Links to user manuals and other documents for BT Hubs for broadband. So some transparency is needed so customers like myself know that this is a commonissue. Once you reach the login step, you can select "Start Browsing" in the top right hand corner and this will release you from Smart Setup on the device you're using. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). First, you need to connect to the router's web management page, so that you can change the settings that you want. BT Smart Scan technology The default IP address is 192.168.1.254 but you can change that here. This will open the Hub Manager. If your BT broadband home network is playing up, you're not alone. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Microfilters: Why do you need them? Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. Make sure you keep your hub on all the time. Connecting your computer to your broadband. Read about our approach to external linking. Enter the username and password for your BT Smart Hub 2 router. Click the "On/off" button to turn Smart Setup on or off, Remember once you make any changes you'll need to save them. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Thanks. The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Everything now works, so again it confirm the issue is with BT. Slide the two parts of the hubs plug together until they click into place. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . I would still prefer to just hook my superior router . 01-10-2020 Go to IPv4 Configuration. You can turn Smart Setup on or off in the Hub Manager. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. Ill ask my man at BT. Although a free Sonos Boost sounds like a great thing. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. This WAN socket can be used with either a FTTP interface or a FTTC modem. - edited We'll send you an e-mail with instructions to reset your password. Time will tell if this is a permanent fix but its worked this evening. So first step is to go to a PC or a mobile device that has a web browser that's usable. Just plug 3rd party router into the wall mounted Openreach fibre modem. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Connect to the web management interface First, you need to connect to the router's web management page, so that you can change the settings that you want. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Having a yolk sac that is too large or too small has been associated with pregnancy loss. 11-05-2020 You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. Navigating ones way through these conflicting accounts is not easy. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). I have now switched the 5GHz option off,which immediately sorted the problem. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. 6:38 AM Ive got a man from BT ringing me during the week so I will report back what happens. Will give this suggestion a try. BT have advised me this a fix should be out this week. Smart Setup is BT's online set-up wizard. You'll find it on the back of the Hub if you haven't updated it. How can I turn it on and off? You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? It should appear as soon as you connect to the Hub and open a browser. Copyright Expert Reviews Holdings Ltd 2023. Using BT Business Hub or router. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. Re: BT smart hub - hidden bridge mode menu ? Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. This brings up a hidden page. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). It supports the 802.11b/g/n wireless networking standards, and the WEP and WPA security protocols. 01-10-2020 01-10-2020 In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. On your device search for your network and enter your password exactly as shown. This means your Hub hasn't yet registered your device as completed. 30-09-2020 Need support for other hubs and routers? This will open the Hub manager. (Not Business variant). Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. BT added that an update for all users would be available by the end of May. How long will it take to get BT Broadband once I've ordered? 2) ClickWireless. 10:43 AM. Go to My Network. Make sure you've completed every step of Smart Setup. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. It also has 4 Gigabit LAN ports. I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. It works on my Business Hub 6, in fact it's not even hidden. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Can anyone shed any light on this? Users . Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Enter http://192.168.1.254 into the address bar to go to the management page. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. hmm, I wonder whether the 'DNS Hosts' page is also hidden on the 'Home' version of the Smart Hubs? What is the difference between WiFi 6E and WiFi 6? You'll find all your features and services in the "My Extras" section. I just tried it with an old, Not sure if it was still broadcasting the SSID. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Simply connect a 3rd party router to any LAN port on the hub. Select Add Additional Network from the drop-down menu. >. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. Thanks for the explanation. Frame Size: 17 inch,19 inch or customer size. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. ie. I've been following this thread ever since I had issues. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. At the bottom is a setting for Bridging. Then, for your static IP block, enter your router's address and subnet mask. So the question remaining is does it actually work on a residential Smarthub? BT is offering firmware updates to those affected. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. Most of the time my Mac would connect. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Therefore, we can consider this issue closed. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Your BT Business Hub should now be in bridge mode. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. BT Smart Hub 2 features advanced filters They filter out interference that can negatively impact on Wi-Fi performance. This complaint isnt resolved for me. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). What? 11:46 AM Was quite easy to get the money credited to my account after that : ). To turn the lights off go to Home, Hub light control. Guide to 4G Assure. Configure the modem for transparent bridge or modem only mode. Make sure that your computer is. I think the key is to set it all up with 5ghz turned off then turn on when you are happy sonos is working correctly. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 9:48 PM. 9h23. After trying to set bridge mode and saving (the save appears to hang) I eventually. Then use the Orbi router in router mode. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. All rights reserved. If there is a hint then a custom password has been setup. better. Turn off 5ghz and install the boost followed byall speakers. This isnt a viable long term solution though for me. At the bottom is a setting for. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Remember your broadband can be activated any time up to midnight, so you may need to try again later. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? It means I have a redundantSonos Move which is incredibly frustrating. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. Navigate Advanced Settings > Log in > Broadband > Internet. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . "I've been having the same problems and have been tearing my hair out," said BT forum member Rawberry. To change anything you need to click one of the settings. Wait a few moments for it to connect. 01-10-2020 [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. At least Ive got Sonos working now even though it is at the expense of 5ghz. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. If you have changed it and now forgotten it, you can use the. Click a dropdown for your model of hub. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. ), on The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. 01-10-2020 Change the Hub Gateway IP address to 192.168.2.1 Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. This will open the Wireless Settings page. Ive had the cant find Sonosproblem for a couple of weeks. Bridge mode does appear to exist on the Smart Hub. Check that you're connected to your Hub's network. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. 11-05-2020 This will take to a status screen. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available on your device. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). Connect the cable to the hub's power port, plug it into the wall and switch it on. The lights on your hub will change to green or flashing orange as it is setting up. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. ***The radically changed Web Admin Interface of the BT Smart Hub 2. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. It never occurred to me that bridge mode would bypass the router section. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. - edited The handler switched off 5ghz frequency remotely. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Broadband speeds Smart Setup is BT's online set-up wizard. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. My assunption is that as both the FTTC and FTTP models use the same firmware they work in exactly the same way.