They told me it was the best they could do and offered no solutions. They are not authored by Glassdoor. I did so and spoke with 3 representatives and opened up a case. In hopes to fix this issue for me and other customers for future. She was rude and said nothing. I've ordered cakes before with images on top but they where sprayed directly on the cake. Note that complaint text that is displayed might not represent all complaints filed with BBB. He said he was sorry and didn't even know they were closed down?? Was looking forward to these, I bought them In the past and fell in love with them. How dare you feed the opioid epidemic.and settling out of court,paying an undisclosed amount of money, all because you know you were GUILTY of abusing your right to fill prescriptions for opioids. Please look into this matter because I am not alone on this issue, and this is why many of your customers shop at Giant Eagle. Not even sure it was USDA Choice. Branch address 2840 Washington Rd, Canonsburg, PA, 15317, US. So I went to the self-checkout, and there I was harassed by two other employees. So they trick you into thinking you must buy a lot to get a discount, but that's not true. Flu shots are only available from 10a-6p. I can not reply to emails. There was a manager standing at front of store with one cashier checking out a long line of customers. ***** *******. X . Consumers complaining about Giant Eagle most frequently mention customer service problems.Giant Eagle ranks 114th among Grocery sites. January 31, 2023Better Business Bureau520 E Main Street, Suite 100Carnegie, PA 15106*** ********* *** ********, This letter is in response to the complaint submitted by *** **** *****regarding not receiving, $15.00 in earned coupons from the pharmacy. I will NEVER walk in a Giant Eagle again! I flipped. Unknown, 2 Complaint(s) I have not been able to use them, so I automatically open my bank account because I thought that I received the refund, but nothing. They shop my online order, I schedule a pickup, and they load it up. Submit a complaint and get your issue resolved. it is almost 2 months and haven't been able to use it, what do I need to do to use it, I have one for another vehicle and want to use this one, please advise, thank you, Desired outcome: ADDITIONAL LINKS This review was chosen algorithmically as the most valued customer feedback. Would never buy them again. The clerk then refused to let me buy the vodka stating that she had to card my daughter because we walked in together and discussed the purchase. NO SORRY, NO nothing as far as being a polite employee towards a great and loyal customer. Block Spam Calls. Jason (Columbia US) Recent Google Reviews. Or does that all fall on computers today? they would not take my refund of just a couple od things because it was a online/delivery order and the customer service desk told me they cant do my refund cuz they dont do those! Recently it has been a hassle and very annoying and difficult to swipe your card at the pump and get your free gas and just go.. - giant eagle chicken salad & giant eagle salsa, I new package if and when they come into the store, Car wash on Rt. If they knew it was in the hot foods for this long, they should have thrown it away or reduced the price. I have made 3 complaints to your service department about the condition of your in store wheelchair. refund or operable gift cards, Bought these yesterday and they are all soft, not crispy and all the packages in the store are just like the one I bought. I will NEVER shop at the Giant Eagle in Cranberry Twp, pa store again and I will make sure that I will spread the word. We had ordered two made to order coffees, one hot and one iced. Don't shop in Brooklyn ohio store especially when buying a sub sandwich. I noticed I had an item that had to be removed from my bill. I paid for a SHOWROOM car wash and parts of my car weren't even touched! Just needed coffees after a long travel day and both ended up room temp and we lost a good bit of travel time waiting on crappy specialty lattes for $8, was sad. A refund was processed today, December 29, 2022, to *** *******We apologize for any inconvenience. (Either January 3rd or 10th). Giant Eagle service worst ever since Covid 19 started. I placed an online order on December 23, 2022. A multibillion dollar company has scammed a consumer out of $200 Desired outcome: This is unacceptable. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It was on a Tuesday. The quality control of your produce does not exceed healthy expectations by your customers. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. My family work there. I am requesting a refund or replacement as Columbia is refusing to replace it, saying it is Giant Eagles responsibility. So i am very confused and frustrated. 3, Report #1504161 . When it didn't scan after many attempts I took it to the guy and he told me they don't cash out scratch offs and didn't scan it himself just shrugged his shoulders and said there wasn't anything he could do about it. Click here to get notifications about new complaints of Giant Eagle. Oh, and when I tried to buy the advertised buy 2, get 2 free of Pepsi 12 packs, it would not work, so I missed out on buying that deal and had to go elsewhere. THERE was a sign on the freezer door easily found stating the sale price..meanwhile my price was adjusted on the chicen tenders and my id checked fir the wine. I went to pick up my prescription today 3.22.22, this prescription is filled by a Doctor every 30 days, Which mea to pick up that day, per your customer service at the pharmacy who stated we now have a right not to fill it for 2 days, are you kidding me no you don't. In the meantime no follow-up with me. She rudely told me to re-up order my food and wait in line again. We cannot discuss details around this or any situation that may be under investigation. Especially the old ones, to think they have nothing better to do than be rude on the phone and then start crying if we're out of stock on something. It's now easier than ever to find your favorite products, order on-the-go, and schedule Curbside Pickup. I STOPPED SHOPPING HERE During the pandemic because prices are so high! I am so disappointedthat the storewould sell something like this. The company even offers refills for pet medication. I cooked it on my grill as I usually do, and found it to be tough and certainly not Prime. if customer service reviewed purchases they woul see all are made in my name with my debit card. No one has called me yet. I even ask someone to get one out for me but they would not. So this made me wonder why a team member even recommended I do this to begin with. Large croissants. Desired outcome: Check out machines worst than Kroger's attendent had to be called 4 times Giant Eagle was first founded in 1918, by three families - Goldstein, Porter, and Chait. No one seemed to care about the mistake made in the store. At this point I have spent way too much time with them without a resolution to this problem. I was aggressively harassed and discriminated against on 12/24/20 around 12:40pm at the 2801 E. Waterloo Rd. It's so fast and easy. Plus no sorry nothing. Every one of the wings had at. Today I was kicked out from one of your Giant Eagle stores for not wearing a mask. Submit a complaint and get your issue resolved. The organic section isn't huge at this store. Giant Eagle is the business that sold me the defective gift card. I got a scratch off and wanted to cash it in the guy behind counter said to scan it on the machine and bring paper to him that was no problem. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The most common ethnicity at Giant Eagle is White (74%). I can't help but to notice a 1 star for most of the reviews. i shop at giant eagle here in mayfield heights then have to go to heinens just to buy the milk for my wife! Your Rochester bakery dept ruined my 6year old sons birthday and the disappointment and cries that came from him when I told him he wasnt going to get the cake he picked out. Normally bakery products are excellent. I through away the bananas and food that shouldn't be wiped off. We also ensure all reviews are published without moderation. My prescription was not refilled. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I mostly shop at giant eagle for gift cards to earn fuel back. Giant Eagle Supermarket, 2365 E State St, Hermitage, PA 16148, USA. File a complaint. I would think one of the best and most expensive grocery stores in eastern Ohio could afford a new wheelchair. This does make sense because she did pay the $125 to Giant Eagle and with the proof of the receipt, the approval slip and the actual damaged card she should have ay the very least been given a replacement Lyft card if not as a courtesy more as a legality which I am sure can be proven as I am looking into this matter further. I would like to be refunded for the costs of the product I never got. I hate to think this is representative of the culture at Giant Eagle because if it is, I'll be writing about this in articles I ghostwrite for a large client in New York. Every time we try calling to get scrips refilled encluding many times in the past as well as yesterday and this morning I haven't been able to get anyone on the phone . Look at your competition! 4. When we first started curbside we called customers after their orders were shopped to go over substitutions and out of stocks. Everytime I go through it a shift manager has to come over so I can complete my transaction cause your system is so flawed. ( im on a fixed income its important! I submitted a request for my pharmacy records months back and I havent received a call back or my records, no one is even replying or showing life that they exist. Ok ..i put the items back in the cart ,told him he was being very rude and i didnt want the things anymore! ref# [protected] Your self check out is hardly a convenience. I was very upset. He blewup at me " i was just trying to help" i said in a very rude way! Waited there another 10 minutes and was told it would be 30 to 45 minutes.