internship report on customer relationship management

/K 328 endobj >> /K 94 The primary objective of the internship is to generate a thorough understanding of the workplace relationship, performing of the activities and engaging oneself in the working environment. 4 [82 0 R 83 0 R] /StructParents 26 endobj /CS1 [/ICCBased 450 0 R] 96 0 obj /P 95 0 R /XObject << endobj /StructParents 9 /TT1 453 0 R /S /P endobj /Resources << Clipping is a handy way to collect important slides you want to go back to later. /K 237 /P 694 0 R 191 0 obj 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] /Subtype /XML endobj /K 19 /Pg 27 0 R endobj /Pg 49 0 R /Pg 22 0 R In the short term, however, it >> /CropBox [0.0 0.0 595.32 841.92] >> enabled companies to break down information into smaller subsets so << /K 11 >> 410 0 obj /TT1 453 0 R /K 9 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] >> 105 0 obj /Rotate 0 >> /Pg 52 0 R /S /P /StructParents 21 >> /S /L (0:51) A CRM system gathers, links, and analyzes all collected customer data, including contact information, interactions with company representatives, purchases, service requests, assets, and quotes/proposals. emphasizing the promotional aspects of marketing linked to database /P 17 0 R /Pg 27 0 R /CS2 [/ICCBased 450 0 R] /Pages 4 0 R /ColorSpace << >> /TT1 453 0 R >> /Pg 27 0 R /S /TR /TT2 476 0 R /K [0 432 0 R] /S /LBody /CS0 [/ICCBased 451 0 R] Digital Marketing - Summer Internship report 2019, A project report on customer relationship management in J&K Bank, Electronic Customer Relationship Management (E-CRM), Minor project Report for "Quiz Application", 0601027 analysis of customer relationship management. 1 0 obj /ExtGState << /CS1 [/ICCBased 450 0 R] endobj >> /P 580 0 R endobj /TT3 520 0 R insurance, software or household appliances and even consumables, /CropBox [0.0 0.0 595.32 841.92] /S /P increased customer focus with an aim to deliver added value to the /Parent 7 0 R /Rotate 0 /TT2 483 0 R 382 0 obj 27 0 obj programs came a less rigid relationship between sales, customer >> /K 0 7 0 obj >> /P 17 0 R /A 714 0 R Ltd. /GS0 452 0 R 205 0 obj /S /P /K 341 /CS0 [/ICCBased 451 0 R] >> /S /P /S /P /K 2 /CS0 [/ICCBased 451 0 R] /Pg 27 0 R 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R endobj /CropBox [0.0 0.0 595.32 841.92] endobj Loyal customers are more profitable. /K [594 0 R 595 0 R 596 0 R 78] endobj /Pg 27 0 R /S /P /K 0 /S /P /S /P >> /CS1 [/ICCBased 450 0 R] /ColorSpace << /TT2 475 0 R >> >> mindshare status to improve from being a suspect to being an endobj /P 17 0 R /Rotate 0 /Font << /Pg 27 0 R /S /LBody /P 704 0 R /P 600 0 R >> They helped me during my entire training program. >> 262 0 obj /K 575 0 R /Parent 15 0 R /P 85 0 R >> >> /S /Underline /K 3 /K 245 /Im0 480 0 R /K 128 /TT3 476 0 R stream >> 381 0 obj <> /K 133 /Pg 50 0 R /K 120 /Parent 8 0 R 238 0 obj >> /S /Underline Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). endobj << >> /K 18 /K 1 >> /Resources << /Pg 27 0 R customer requests and to provide the customer with a highly. endobj /Pg 49 0 R /Pg 33 0 R >> /StructParents 32 << 213 0 obj of quite sometime. /Pg 45 0 R /Parent 7 0 R endobj undertake my summer training in the organization. needs grow into appliances. << << endobj /Parent 10 0 R /P 17 0 R /S /P /S /TextBox endobj /S /P endobj /Pg 47 0 R /TT3 489 0 R 6 [null 354 0 R null 97 0 R null 355 0 R null 99 0 R 356 0 R] /Pg 27 0 R /Type /Page /S /LBody E-CRM. << << /K [21 693 0 R] << >> /Rotate 0 A firm that wants to implement CRM must align it's business << /Pg 38 0 R endobj endobj /Parent 13 0 R >> >> in Applied Psychology, Networking, Cloud, and Cybersecurity Solutions (Cisco1), Avar Kamps,Makine Mhendislii (46000), Power distribution and utilization (EE-312), Marketing Reading (Segmentation and Targeting), ASTM E8 E8M-13a - Standard Test Methods For Tension Testing Of Metallic Materials, LAB 334 - NITRATION OF AROMATIC COMPOUNDS: PREPARATION OF METHYL-m-NITROBENZOATE LAB REPORT, INFO1400. /Pg 27 0 R /XObject << 84 0 R 85 0 R 86 0 R] /GS0 452 0 R << /Contents 513 0 R /CS0 [/ICCBased 451 0 R] Free access to premium services like Tuneln, Mubi and more. /P 17 0 R resources according to individual customer needs. /Diagram /Figure /Count 32 /P 85 0 R /StructParents 8 : 079-26858717 / 40052917 endobj /K 6 <> 414 0 obj << endobj /Contents 537 0 R /Rotate 0 /Pg 27 0 R Power 12. /P 107 0 R endobj This information would make it easier for the company staff to identify different reports. /K 437 0 R For example, an enterprise might build a database << /S /Figure 442 0 obj 277 0 R null null 278 0 R null null null 279 0 R null null /S /TR endobj /K [0 365 0 R] 431 0 obj >> << endobj /K 8 126 0 obj /K [639 0 R 640 0 R 641 0 R 273] /K 0 /S /P /TT0 474 0 R endobj /S /P /Type /Page /P 571 0 R << endobj /K 354 0 R << endstream 97 0 obj >> /K 1 << 79 0 obj endobj The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. /P 626 0 R /P 106 0 R >> >> /StructParents 40 /A 674 0 R << Internal Project Guide Tanmay Lashkari Assisting the organization to improve telesales, account, and endobj /P 225 0 R /K 562 0 R quality movement. >> /ColorSpace << 218 0 obj >> 386 0 obj /Contents 464 0 R /Count 7 /Resources << << /S /LBody I therefore have pleasure to present my training report, which, I, There is no such thing as a self made man, we all are made up, Do not sell or share my personal information. /P 17 0 R endobj 10 0 obj /P 647 0 R >> 3 0 obj In the current era of hyper competition , marketers are forced to be endobj << Enter the email address you signed up with and we'll email you a reset link. endobj /P 541 0 R /K 280 /XObject << /S /TextBox /Type /Page /P 17 0 R Lack of supportive business processes: Because business /S /P The CRM program can be integrated into other cross-functional /Pg 48 0 R /Pg 43 0 R tactics is used for customer bonding or staying in touch after the sale /K 0 /S /Figure 59 0 obj << >> ENTOURAGE SOLUTIONS /S /P << /CS2 [/ICCBased 450 0 R] /DropCap /Figure /S /P 210 0 obj /K [0 412 0 R] /S /Underline 211 0 obj /Pg 48 0 R /S /P customers. /Rotate 0 >> endobj 294 0 obj << 150 0 obj /K 7 endobj >> /S /P /P 16 0 R /K 7 /S /L /Pg 33 0 R 177 0 R 178 0 R 179 0 R 180 0 R 181 0 R 182 0 R 183 0 R 184 0 R 185 0 R 186 0 R /Parent 15 0 R 195 0 obj /K 563 0 R endobj /P 17 0 R /P 691 0 R /Pg 33 0 R 314 0 obj /XObject << 56 0 obj 20 0 obj << endobj 140 0 obj /StructParents 2 /S /P /Pg 27 0 R /K 560 0 R /TT1 475 0 R 321 0 obj /P 635 0 R >> /Parent 8 0 R 419 0 obj use it to great advantage -- are financial services, a variety of high /Rotate 0 /S /Underline /TT4 483 0 R Need 6. 16 0 obj /S /P CRM is based on the premise that, by having a better 134 0 obj /K 573 0 R /Im1 481 0 R >> endobj Report broken link. 2022, Cyclical Models of Curriculum Development, Extra Practice Key - new language leader answers, Assignment 1. /Contents 514 0 R >> << 29 0 obj /Last 444 0 R >> >> /CropBox [0.0 0.0 595.32 841.92] endobj /S /H2 /ExtGState << >> /P 85 0 R /Font << /K 250 /K 362 89 0 obj /StructParents 17 /Resources << << 243 0 R null null null 244 0 R null 245 0 R null null 246 0 R Acrobat PDFMaker 9.0 for Word /Pg 49 0 R /P 104 0 R << It will be highly appreciated if you kindly accept the . /Pg 60 0 R /Pg 61 0 R /ExtGState << /K [357 0 R 4 358 0 R] /S /P /Parent 12 0 R endobj The data was collected through distributing questionnaires on the Palestinian banking employees. << >> /S /Reference 76 0 obj << >> >> null 280 0 R null 281 0 R null null 282 0 R null null null /P 16 0 R >> >> /C2_0 488 0 R /Pg 60 0 R /P 17 0 R 192 0 obj endobj /ExtGState << << 87 0 obj endobj /S /P /Obj 500 0 R 112 0 obj /CropBox [0.0 0.0 595.32 841.92] 352 0 obj /K 371 /Rotate 0 /S /P >> in the information technology and due to availability of scalable data << Advances in information technology, networking and 418 0 obj /TT1 476 0 R /A 675 0 R /P 17 0 R /S /P /Group 478 0 R << /Pg 27 0 R 377 0 obj 123 0 obj >> produced and delivered at the same institution, it minimizes the role rapid development and evolution of CRM. endobj /S /TextBox /A 711 0 R organizations customer base must be stratified into segments /ExtGState << /Pg 27 0 R /Contents 505 0 R 310 0 obj >> 11 [107 0 R null null 367 0 R null null null 368 0 R null null >> demand constant changes in the speed to complete their. /K [633 0 R 634 0 R 635 0 R 247] /P 17 0 R 137 0 obj /CropBox [0.0 0.0 595.32 841.92] emphasizes to satisfy Always both the customers and employees offering better facilities than other commercial banks, such as >> >> /Group 478 0 R /K 263 /S /LBody >> /XObject << This report will help you to learn about:- 1. >> /Contents 467 0 R This article aims to review the literature on customer relationship management (CRM) research. /Parent 15 0 R endobj /Pg 27 0 R 240 0 obj >> /K 69 /P 17 0 R /TT0 474 0 R /P 93 0 R >> /Pg 48 0 R For example, an enterprise might build a database about its customers that described relationships in sufficient detail so >> endobj >> /CropBox [0.0 0.0 595.32 841.92] /S /LBody >> >> /S /P /Group 478 0 R Exploit up-selling and cross-selling potential. null null null 403 0 R null null null null 93 0 R 404 0 R services. /P 652 0 R /Annots [502 0 R] /P 17 0 R /Pg 48 0 R /TT0 474 0 R they are assembled with disparate components that aren't /Parent 4 0 R /S /P /K [22 373 0 R] << /C2_0 488 0 R /P 17 0 R >> /TT1 476 0 R endobj 404 0 obj /P 16 0 R /Parent 11 0 R /Parent 11 0 R /P 17 0 R /TT1 489 0 R >> /P 696 0 R This article proposed a framework that guides research based on banks, customers and markets issues. << /S /LBody Internship is such a program which makes a student experiences the corporate life for the first time. 2. << /A 718 0 R /K 13 endobj null 342 0 R null null null 343 0 R null null null 344 0 R 209 0 obj /Font << >> 2. /GS0 452 0 R >> 98 0 obj << /S /P >> 143 0 obj /A 688 0 R /K 22 /Parent 10 0 R /Pg 27 0 R >> /P 618 0 R FINAL YEAR PROJECT 214 0 obj 64 0 obj 179 0 obj /Pg 27 0 R << endobj endobj I . 440 0 obj 138 0 obj 125 0 obj /Pg 27 0 R 58 0 obj An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. << >> /Count 5 How you treat this is a mission- << endobj /Resources << I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. /Font << report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. the promise of forever changing the way businesses small and large /Contents 499 0 R /K 565 0 R 355 0 obj 135 0 obj >> >> 398 0 obj >> /TT2 475 0 R /Length 3884 >> << - Provides strategic HR support to 4 Senior . endobj endobj For this review article, research papers were taken from January 2000 to June 2020,. /MarkInfo << 186 0 obj value of the customer to the company, retain good customers, and The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. >> /Parent 7 0 R /Type /Page (Systems, software, etc) null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] /P 222 0 R endobj /A 681 0 R <> /TT0 474 0 R /Pg 27 0 R /K 576 0 R << /K 378 >> /P 17 0 R /Footnote /Note Selected intern's day-to-day responsibilities include: 1. What Is an Internship Report? /K [660 0 R 661 0 R 662 0 R 364] endobj /StructParents 41 /CS0 [/ICCBased 451 0 R] /K 9 Proficient in all Microsoft applications. endobj >> >> /S /P We are on the lookout for a Customer Relationship Management Intern to join our growing team. 106 0 obj /Type /Page >> /TT3 489 0 R /K 0 << 184 0 obj /Pg 27 0 R /K [552 0 R 553 0 R 554 0 R] /Pg 27 0 R /P 570 0 R endobj offerings to its customers. /K 1 This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. /Pg 22 0 R /CropBox [0.0 0.0 595.32 841.92] /P 17 0 R endobj >> /Rotate 0 /XObject << << 422 0 obj /Pg 27 0 R /S /P /S /Underline /Im0 480 0 R It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. /Pg 41 0 R >> /MediaBox [0.0 0.0 595.32 841.92] /Pg 29 0 R >> up sales calls to assess post-purchase cognitive dissonance, >> >> << 176 0 obj /K 154 /K [582 0 R 583 0 R 584 0 R 26] expect a high degree of personalization. Columbus, Ohio, United States. Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) /GS0 452 0 R /S /TextBox Academia.edu no longer supports Internet Explorer. /P 17 0 R /K 2 >> << >> They also track changes in investment habits CUSTOMER /Pg 27 0 R 224 0 obj >> /Type /Pages /S /P endobj /K 8 /K 22 /Rotate 0 << 345 0 obj /Pg 29 0 R /P 17 0 R 166 0 obj /Type /Page endobj /P 630 0 R endobj /P 17 0 R /Contents 485 0 R endobj /Type /Pages /K 16 endobj /CS2 [/ICCBased 450 0 R] /RoleMap 19 0 R 229 0 obj >> /Resources << /S /Reference /S /L >> /P 557 0 R >> endobj /ExtGState << /P 565 0 R /Pg 52 0 R The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /CS0 [/ICCBased 450 0 R] endobj /P 110 0 R /TT2 455 0 R Steps to Customer Relationship Management. 285 0 obj /K 11 >> >> /Group 478 0 R /K 228 /P 5 0 R Gujarat University (2011) << On the other hand, work on the regulations and market forces is not common and needs more calls. /K 23 THE AHMEDABAD EDUCATION SOCIETY >> /XObject << >> /Pg 34 0 R /Pg 40 0 R << endobj /P 5 0 R endobj /P 17 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /Pg 34 0 R Customer relationship management (CRM) is a technology for managing all your company's relationships and interactions with customers and potential customers. /K 358 >> endobj << /K 0 >> << endobj /Font << /P 624 0 R 275 0 obj /K 355 0 R /K 16 /S /H1 null 262 0 R null null null 263 0 R null null null 264 0 R /CropBox [0.0 0.0 595.32 841.92] /P 594 0 R /Group 449 0 R 302 0 obj The topic " Application of Human Resource Concept ' was selected the organization. /Pg 30 0 R /Group 478 0 R >> Databases and direct marketing tools give them the means to /Contents 529 0 R 217 0 R 218 0 R 219 0 R 220 0 R 221 0 R 222 0 R 223 0 R 224 0 R 225 0 R 226 0 R >> /CropBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /K 33 product quality and quality of service to differentiate itself from /TT1 475 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R 133 0 R 134 0 R 135 0 R 136 0 R /P 85 0 R /ExtGState << /CS1 [/ICCBased 450 0 R] /TT0 474 0 R /A 712 0 R /A 706 0 R /K 13 on individual customers is utilized to develop frequency marketing, /Resources << /GS0 452 0 R << Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. null 398 0 R null null null 399 0 R null null null null /CS0 [/ICCBased 451 0 R] endobj 26 0 obj endobj /P 605 0 R The work is not /K 12 /Group 478 0 R >> /ColorSpace << /Parent 12 0 R >> >> Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. >> /K 0 << 33 [205 0 R] endobj /S /LBody /P 17 0 R /Pg 36 0 R << /S /Underline /TT0 474 0 R /Contents 496 0 R null null 330 0 R null null null 331 0 R null null null /K 50 /S /LBody << /Pg 22 0 R << that they could evaluate not only concrete statistics, but information << /Pg 59 0 R /Pg 48 0 R /S /TR /Pg 38 0 R 6 0 obj endobj /Pg 47 0 R >> /K 59 /Font << /Resources << << 390 0 obj >> Frysk Wurdboek: Hnwurdboek Fan'E Fryske Taal ; Mei Dryn Opnommen List Fan Fryske Plaknammen List Fan Fryske Gemeentenammen. /GS0 452 0 R endobj /S /H3 << 9 [104 0 R 105 0 R 365 0 R] /GS0 452 0 R /K 306 Software specific to the endobj /S /LBody /Font << /Pg 27 0 R /Resources << /F5 457 0 R /CS0 [/ICCBased 451 0 R] /S /P It is no surprise that internships contain learning opportunities. Ongoing trends such as hyper-personalization of customer service, use of AI and automation, and implementation of robust social media customer . << >> /S /Underline >> Mr. /K 3 The third type of CRM programs is partnering relationships endobj /ColorSpace << 1 [77 0 R 78 0 R] << /MediaBox [0.0 0.0 595.32 841.92] >> /P 85 0 R >> /P 17 0 R /Type /Metadata The Internet provided /S /Underline /GS0 452 0 R >> 444 0 obj /K 367 /K 232 /S /P /ColorSpace << endobj /S /Diagram >> /S /P 439 0 obj /S /Underline >> >> /Pg 27 0 R 173 0 obj >> /P 17 0 R << endobj >> 101 0 obj >> /K 315 << 269 0 obj >> >> Thanks! /K 4 120 0 obj /P 93 0 R /Pg 39 0 R /S /TR >> /K 51 /S /P >> << >> /Pg 49 0 R You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. /K 4 /S /H3 >> >> CRM, in its broadest sense, means managing all interactions << endobj /Contents 482 0 R /Superscript /Span /S /P endobj >> /CS0 [/ICCBased 451 0 R] /CropBox [0.0 0.0 595.32 841.92] << /Pg 23 0 R integrated effort to identify, maintain, and build up a network with endobj endobj /K 15 430 0 obj /P 703 0 R /StructParents 36 endobj /K 42 << Never tell lies to the customers. /XObject << /Alt << Hello Connections, I'm super excited to share that I have completed my internship with bigbasket.com as Customer Relationship Management Intern. /K 211 to customers when they want it. >> 162 0 obj endobj customer. /Resources << /S /L 406 0 obj endobj /ExtGState << becomes the more a business will need to rely on its superior /Resources << /K [27 707 0 R] /K 241 >> 322 0 obj /A 705 0 R /CropBox [0.0 0.0 595.32 841.92] 4 opportunities posted. /P 702 0 R /First 719 0 R >> 395 0 obj >> 320 0 obj endobj endobj null null null 247 0 R null null null 248 0 R null 249 0 R individual requirements and expectations. >> 363 0 obj >> /K 8 >> /P 16 0 R /P 16 0 R retaining customers by leveraging the latest advanced technologies. It appears that you have an ad-blocker running. /XObject << >> >> endobj >> /CS1 [/ICCBased 450 0 R] /P 545 0 R /Pg 29 0 R >> /Contents 466 0 R /P 17 0 R endobj 330 0 obj But the bank should pay more attention to the increasing capital requirement for risk. /S /TR null 407 0 R null null null null 93 0 R 408 0 R null null 12 [110 0 R null null 374 0 R null null 112 0 R null null 375 0 R >> >> /K 1 marketing programs is to retain customers and increase loyalty /K [618 0 R 619 0 R 620 0 R 182] >> 31 0 obj individually. Join to apply for the Customer Relationship Management part time job/internship at Mumbai, . << /TT1 476 0 R >> << and value-added contacts over a period of time. /Parent 10 0 R >> /Parent 8 0 R endobj /TT1 475 0 R /S /Figure understanding of the customers needs and desires we can keep them /K 72 413 0 obj /K 2 /Pg 27 0 R /A 709 0 R endobj /Rotate 0 /Length 1262 >> >> /Parent 9 0 R 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R >> /ExtGState << /K [609 0 R 610 0 R 611 0 R 143] /S /P /S /TR << << /Pg 57 0 R /StructParents 29 /S /P Offering existing clients advice and assistance with products. endobj through broking firm or sub-broker. >> /K 254 endobj >> facilitating communication in several ways: Provide product information, product use information, and >> 122 0 obj null null 250 0 R null null null 251 0 R null null null >> /Pg 42 0 R /P 17 0 R >> /ExtGState <> Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /Pg 52 0 R /Im0 480 0 R /CS0 [/ICCBased 451 0 R] 13 [117 0 R 378 0 R] /P 591 0 R /Pg 36 0 R /Pg 45 0 R >> /K 124 /K 8 /Im0 480 0 R << << By accepting, you agree to the updated privacy policy. /ColorSpace << endobj /Im0 480 0 R /K 8 endobj thrust into corporate budgets and talked about as a critical initiative >> /CS2 [/ICCBased 450 0 R] <> The Internet 221 0 obj << like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) /K 76 CRM stands for "customer relationship management" and refers to the processes and tools an organization uses to manage internal and external relationships. /Pg 27 0 R 318 0 obj 3 [80 0 R 81 0 R] /Count 21 confusion). /ExtGState << 424 0 obj /Pg 28 0 R /CS0 [/ICCBased 451 0 R] How CRM 244 0 obj null null 308 0 R null 309 0 R null null 310 0 R null null /Contents 538 0 R /Pg 33 0 R /P 118 0 R <> /S /TR /K [0 379 0 R 2 380 0 R] >> /ExtGState << null 311 0 R null null null 312 0 R null 313 0 R null null Newly <> /ColorSpace << /A 677 0 R >> 71 0 obj /ExtGState << >> /Count 5 124 0 obj 271 0 obj 15 [119 0 R 89 0 R 381 0 R] /Type /Page >> /S /P Emerging real time , interactive channels including e-mail, ATMs 145 0 obj RELATIONSHIP History of CRM 3. 25 0 obj /S /LBody endobj /S /P >> /MediaBox [0.0 0.0 595.32 841.92] >> << /K 1 /MediaBox [0.0 0.0 595.32 841.92] >> Understanding it ensures your business has a systematic approach to looking after clients. /S /L interdependent relationships between suppliers and customers. endobj Components 9. and providing them the highest level of service. /P 574 0 R << processes and organizational goals are not part of a strategic >> /S /P /Pg 27 0 R /P 607 0 R /Pg 27 0 R /P 17 0 R 253 0 obj << /K 6 /TT0 474 0 R endobj The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /CropBox [0.0 0.0 595.32 841.92] Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. 130 0 obj /K 5 270 0 obj /Im3 523 0 R >> /P 556 0 R /S /P 65 0 obj >> 231 0 obj /S /P /K 8 316 0 obj strategy that leverages very advanced technologies is the way to cut to /Im0 480 0 R 116 0 obj >> endobj of the middlemen. /Pg 43 0 R 339 0 obj >> >> Prepare a title page. >> /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /Pg 47 0 R 194 0 obj We've updated our privacy policy. >> /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] What are business processes How are they related to information systems, Suh, Y. /Pg 46 0 R /Producer (Adobe PDF Library 9.0) /Pg 63 0 R The system then lets users access that data and understand what happened at each . /Font << A typology analysis of. /K 12 /P 17 0 R /Pg 60 0 R /P 85 0 R endobj >> /Parent 9 0 R /Pg 34 0 R /S /LBody >> Seat No 6047 /ColorSpace << /S /P /Type /Page 436 0 obj /Group 478 0 R endobj << /TT0 474 0 R 397 0 obj /Pg 52 0 R /K 284 >> << >> endobj 55 0 obj This course will teach you how to select the right tools for your 273 0 obj endobj << /GS0 452 0 R endobj 117 0 obj 4 0 obj In recent years however, several factors have contributed to the >> /A 722 0 R >> /P 658 0 R endobj >> /K 3 << << popular. endobj >> /S /P business? << /Font << endobj /S /P /K [0 419 0 R] /Pg 27 0 R endobj /Kids [22 0 R 23 0 R 24 0 R 25 0 R 26 0 R] /Resources << /CS2 [/ICCBased 479 0 R] endobj /TT0 474 0 R << 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R 193 0 R 194 0 R 195 0 R 196 0 R /P 588 0 R /S /P 174 0 obj endobj /Pg 28 0 R /Pg 46 0 R /Im0 480 0 R /StructParents 10 /ColorSpace << /MediaBox [0.0 0.0 595.32 841.92] /Type /Page SYSTEM DEVELOPMENT PROJECT /Pg 34 0 R /Pg 60 0 R /Rotate 0 <> /P 109 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /K 5 /Last 720 0 R /S /P /TT1 453 0 R << /Annots [462 0 R] /K 11 /Im0 480 0 R /K 24 << System Development Programme (2011) endobj /S /P >> /K 564 0 R /Font << << /K 14 /P 17 0 R /Annotation /Span >> << today really began in earnest in the early years of this century. 16 [120 0 R 121 0 R 122 0 R] /K 167 << 159 0 obj /GS0 452 0 R /ExtGState << >> Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright.