We had a receipt, all item's tags and ID. I shopped at Ross and picked up a couple items. Returned two days later to purchase matching shirt & misc., approx. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. I'd prefer to pay more, shop major dept. Nothing is nastier than buying an item you think is new and finding period gunk all on the crotch of the pants when you try putting them on for work the next day. Ross uses this step to monitor any fraudulent activity and return policy abuse. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? I once seen a women try to refund a pot and pan set she had used, that was place in a brown boxReally. Thank you This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. I will never shop here again. Be sure you really want what you are buying or you may be stuck with it. Ross can you please help me out? I did not purchase a floral pattern dress. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. I replied yes, she immediately caught an attitude!! I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. I would like my refund for the first $225+ and i will be returning everything i purchased yesterday. I bought underwear from Ross that turned out to be too big. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. 10 percent note from a customer at the time of a product sale. To whom it may concern: I visited the Wynnewood village Ross location today for a return because the store was convenient from my mother's house. I was told by wiman in returns that once you remove the tags they cannot take back. I bought a nice flowy cover and I don't really find it appealing anymore. Be prepared to provide personal information to verify your identity, which may include your address, account number, or social security number. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. I also explained that I loose these papers easily. Returns at Ross are super easy if you stick to their company policies. The belt buckle completely fell apart and couldn't be fixed in less than month. Your return policy sucks. The purse with tax, it was $21.74. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. The cashiers are highly disrespectful and forget about them ever saying thank you. I go back to shopping and when I check out, it's with one of the people that helped with my return. What happens to merchandise that does not sell? Ridiculous. I honestly did not know that you did not honor it. How long does a refund take to appear on my creditdebit. I do a lot of shopping at Rossor at least I used to. Horrible Return Policy. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. Your refund will be processed via your original payment method. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. I brought the shirts back with all of the tags and the original receipt. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I purchased one item for approx. We encourage you to share your experiences in the comments section below. You can generally call the number on the back of your card at any time of day to report fraud or mistaken charge. 1: Asking for an ID. No Ross associate should dismiss you the way you've claimed to be dismissed. It's ridiculous because I didn't see on the back of receipt that can't return to other store. Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. Had an awful experience, bought a nice bag for 70$ what I thought but the bag has scratch's and zippers are bad and now they are refusing to work with me, never had so much issues with as now. In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. I think I have a receipt. If you wear something a couple times you shouldn't be able to return them just because you no longer find them appealing. ANY item you return, it is important to always keep track of your receipt and the price tag. I did not use it, damage it or wash it. Spring Hill Florida, I just left Ross trying to make a return of a water kettle, not a sand kettle not an air kettle or a dirt kettle A water kettle. Web: city car driving simulator 4. ross return policy clearance items. The cashier was asking for my ID. I Had My Receipt And Used Cash. Good morning my name is Raymon. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. I'm just hoping that someone can explain this policy to me. When I went in to return it they told me I couldn't return it after 30 days and didn't give me a refund or store credit I bought this yesterday! I always plan on a store credit when I return items. Hope this helped. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. What happens to merchandise that does not sell? Ross employee. Exchange for like merchandise only if software is defective. Please keep and use your receipt on all return and exchange transactions as there is a limit to the number of no-receipted refunds allowed by the system. I have a piece of the packaging with the Ross price tag still in place, but can't find my original receipt. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. ross return policy debit card Call us today! So they really don't lose too much revenue when items are torn, broken or destroyed. (she has not even tried yet). If you don't have the invoice, simply call 1-800-888-0321. Since I'm not in the habit of returning things, and didn't have the foresight to keep my receipt, should I get punished? Also, to protect their associates and customers from covid, they'll keep the returns in quarantine for 72 hours before being returned to the sales floor. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. There is no expiration on our Gift Cards or Store Credit. As far as if something getting destroyed in the store and no one being made to be responsible for the payment of that item, stores have the option to sale it as is at a discounted rate or zero it out. i really did not have time to argue about the whole transaction. When I went Monday, the clerk said they don't accept stuff after the holiday. It states no such thing. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. Would not refund. I'm very unhappy with the return/refund policy. It's been 2 business days and still no refund what do I do. The bank cannot issue an immediate refund to your debit card because the process is instant, and your money is no longer there. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. WOW! It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. 14. There was no change in price on any of the other like items in the store but they would only refund half the value. I exceeded the return with no receipt limit during the holidays and being indecisive. Ros store is rubbish. The 2nd associate told the first one to leave and she took over. If you WASH the article it becomes non-returnable. They are sisterhood and have terrible service. H tried to return them with receipt and would not take them back. Daily health checkups of all the associates working in the store. Remember that youll still need the purchase receipt. Having a receipt will marginally increase the chances of your return request getting accepted. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. No way you ever sold this shirt for 16 cents! Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. Now I have to toss this crappy product Ross carried! I have spent thousands of dollars at various Ross stores. Ross wont provide refunds on opened software items. They too refused to help me! Please also note that shipping and handling costs are not refundable. When we came home the money was already in the card! 3. Credit card/debit card refunds depend on your bank. The people waiting behind me where not happy as well. My mother was a seamstress when she purchased clothing that may have had a few buttons missing or the zipper was ripped out of it, those are things that are easily replaceable. The cashier took the item without any questions and made the return. That Ross had some cool shirt and was looking forward to making more purchases unfortunately my first and last $60 purchase at Ross will be my last. He stated on the back of the receipt. TX. Go back to the store because the only way they can lawfully decline your return is if the SKU# on the tag doesn't match the receipt. What a RIP off. At that same time, I returned the color of towels I would not be keeping. Ross Return Policy. If a return is as allowed by your company's return policy, make sure your managers are trained to issue a credit to the same card account that was used for the original transaction. Return the item with its receipt and do not remove tags (if any) from any items. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. For a description of Ross Dress for Less giving programs, please visit Supporting Our Communities. They have great home decor items like pictures, curtain rods, candles, etc. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. I've never had a problem returning things to Ross. you don't want to look up the items one the receipt??? She is in another state which is harder for also. So, in Ross we just came to a cashier and explain what the problem was. Rather-Be-Shopping.com. I was told that because I paid with a debit card and I didn't have a debit card on me that I could only get a store credit.
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