After all, Vivid Seats didnt deliver any product and charged us nearly $700.. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. Vivid Seats LLC's $7.5 million settlement of class action claims that it failed to issue full refunds for shows canceled due to the coronavirus won final approval by the Northern District of Illinois. Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. Event date, times, venue and subject matter (collectively Event Details) may change. Vivid Seats was forced to enter a multi-million dollar settlement over its clients' refusal to grant refunds last October with the New York Attorney General, Letitia James. Email Delivery . . Will I receive compensation if my event is rained out, postponed, or rescheduled? Were always here to help. *Sorry, there was a problem signing you up. Failure to follow such rules and policies may lead to consequences against you or the seller or original ticket holder. So you have to live in California to get your money back. When a purchase is confirmed, the seller removes the associated tickets from the sellers inventory. The total price was $1405.95. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. If it's just postponed or rescheduled, tickets "will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law." So you have to live in California to get your money back. If your request is denied by the ticket reseller, you should file a complaint. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. These Sales Terms govern your use of Vivid Seats.com, our mobile application, purchases through our customer call center and your purchase of any product from Vivid Seats. But six months later, Discover found that the charge was valid. Again. Vivid Seats respects the intellectual property of others, and we ask you to do the same. He paid Vantage $18,536. How do I find out whether or not my event is canceled or postponed due to the coronavirus? Vivid Seats uses your information only as described in Vivid Seats Privacy Policy. If you do not opt out within thirty (30) days, then you accept all terms and conditions of the arbitration and dispute resolution procedures described above. Accordingly, you consent to injunctive or other equitable relief for such violations. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. If you planned on traveling for a festival or concert this year, then youll most likely need to cancel your Airbnb. Confirmed orders may be filled with comparable or upgraded tickets if the original tickets are no longer available. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. We'll help get you there, and give you peace of mind. For listings with no designated delivery method, tickets will typically be shipped by UPS. If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive. Tickets in all forms, including hard stock and PDF, may be shipped via UPS. So why is it holding on to Himbergers money? As for the postponed MLB, MLS, NBA, NCAA, and NHL seasons, StubHub will contact you as soon as we have more details, according to the website. It depends. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. If you have purchased tickets to an event that has been canceled by the event organizer, you will receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Your tickets and admission to the event are subject to all venue and/or event organizer/promoter safety and health policies (including, but not limited to, those related to the COVID-19 pandemic), which could include, but are not limited to, health screening or vaccination requirements. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. Any customers holding tickets through June 7, 2020 that have not received an email by April 12 should reach out to their point of purchase for information regarding exchanges or refunds.. Now that Meredith is gone, it is business as usual at Grey Sloan Memorial. According to court documents, the claim submission deadline has passed. These tickets are marked on the listing as "Zone Seating." Shipped Arrive in 1-3 business days from placing the order. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Please keep your tickets in a safe place. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. Heres how to spot it. If you need help with any problem,please contact us through this form. In fact, they were canceling their shows and then scheduling new ones, but forcing everyone to attend the new show even if it wasnt convenient or they didnt feel safe. While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. Were always here to help. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE 1542, WHICH STATES: A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY. Note that if you wish to attend the rescheduled show, your original tickets will remain valid for the new date., Broadway shows have been suspended until June 7, according to the Broadway League. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. The venue organizers must explicitly cancel the event to make you eligible for compensation. As our Sales Terms and Conditions state, all sales are final. It happened to me only once, and I was satisfied with Vividseats customer service. But whats this $452 bill? The market price provided by Vivid was over $500 per ticket. Vrbo took my $1,270! Why is it taking so long to get a cruise refund? Plus, we have insightful letters, insider tips, and more. By using this site, you agree not to use any false personal information or use an invalid or unauthorized credit or debit card. It wasnt much of a dispute resolution. Please note, the ticket price may be higher than the face value that appears on the ticket. IN ARBITRATION, A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING WILL NOT BE PERMITTED, AS SET FORTH BELOW. Can I get my 173,116 Chase Ultimate Rewards points refunded? The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. As always, guests are able to modify these bookings if Walt Disney World Resort opens before or after that time. If you have a ticket starting March 12 through the closure, you can use it for any date until December 15. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. By the way, if youre stuck in a similar situation as Himberger, you might be entitled to refund under a recent court settlement. We help fans get to more games, enjoy more laughs, and rock out at more shows. In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Do Not Sell or Share My Personal Information. If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). Livid With VividHow To Demand a Vivid Seats Refund. These Sales Terms, the use of the vividseats.com and our mobile application, and any purchases of tickets hereunder will be governed by the laws of the State of Illinois, subject to conflict of law principles. Learn More. . However, if you can and want to attend the fall Coachella weekends on October 911 and October 1618, your spring tickets are good for the fall. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Most complaints are from ticket billing and delivery issues. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. Vivid Seats then sent me an email saying we had a credit something they had never said in all those months, he says. Aisle Seats . Authorization Form . He previously suffered a brain aneurysm on February 18, and was ultimately taken off life support. Class Action Waiver: To the fullest extent permitted by applicable law, you and Vivid Seats each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTYS INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS (OR PURPORTED CLASS), CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING (Class Action). Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). All sales are final. What do I do if my event is cancelled? Initiating Arbitration Proceedings; Rules, Venue, and Jurisdiction: The arbitration will be administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules, as modified by this agreement to arbitrate. GILFORD, N.H. . In most cases, the company will send you a notice via email after they confirm that an event has been canceled. This site is intended to be used by individuals or companies seeking to buy or sell tickets for ultimate use by an individual to attend an event and for no other purpose. SOME JURISDICTIONS, INCLUDING BUT NOT LIMITED TO THE STATE OF NEW JERSEY, DO NOT ALLOW CERTAIN AGREEMENTS TO INCLUDE THE PROVISIONS OF THIS SECTION THAT (A) LIMIT OR EXCLUDE CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY TYPE; (B) LIMIT OR EXCLUDE THE USE OF ANY MULTIPLIER ON OR INCREASE TO DAMAGES; AND (C) LIMIT THE LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, TO THE GREATER OF (1) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (2) $200. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. As stated above, Vivid Seats is a Marketplace and not associated with any venue so we do not generate tickets and cannot reissue replacements. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. Disneyland has the same policy if you have a passport to Disneyland and youve paid in full, the expiration date will be extended, according to its website. Nothing contained on the site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any Vivid Seats Property without the express written permission of Vivid Seats. Vivid Seats will determine when an event is cancelled based upon the best information available. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Consumer Alert: No more automatic refunds for skipped ports? But a couple of days before, the venue canceled the show. We will donate 1 ticket for every ticket you originally purchased. Himberger checked this site for executive contacts but couldnt find any. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. Vivid Seats will email customers whose events are canceled or postponed. We're your companion for live events. Box Office . The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Such consequences include but are not limited to: You agree that monetary damages may not provide a sufficient remedy to Vivid Seats for violations of these Sales Terms and that the damages and harm caused by such violation may lead to impaired good will, lost sales and increased expenses that are difficult to calculate. After Dax Shepard asked her about her musical chairs relationship situation. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. Sometimes the event organizer will offer a refund for a rescheduled date, and if thats the case for your event, that link will be visible in your Ticketmaster account online. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Written notification should be mailed by certified mail to: Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. You can begin t Can I cancel an order Ive already placed? This article was published on March 29, 2022, and updated on April 27, 2022. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. Your order is then sent to the seller for confirmation. Himbergers problem was preventable. And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? Tickets purchased AFTER the rescheduled date has been announced will not be eligible for this refund, AEG Presents website reads. By purchasing tickets, you acknowledge and agree that you will comply with such policies and your attendance at the event is conditioned on such compliance. The Seinfeld show, originally scheduled for April 2020, had been postponed to August and finally July 2021. We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Disney is waiving all cancellation and change fees up to the date of check-in for reservations with arrivals through June 30.. Thats over 18 months after we bought the tickets, he says. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. please contact our team at Elliott Advocacy through this form. Thanks for your patience. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. This includes any attempt to defraud or otherwise harm Vivid Seats or sellers on the Marketplace. Please note that direct sunlight or heat can damage certain types of tickets. For more information, see the settlement website. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). Vivid Seats operates on the secondary market and maintains one of the largest seller networks in the industry. If your event was canceled, your Rewards Cash is available now and ready to be used through the Vivid Seats app towards purchasing tickets for any live event on Vivid Seats. Donate all or a portion of your ticket that will go directly towards ensuring our festival for 2021 while continuing our support for artists and educators; apply your refund towards a 2021 Revival Membership a new and onetime offer weve created specifically to ensure our future and provide these members with 3-day tickets to the 2021 festival (remaining memberships will be offered to the general public directly after the request period); or receive a 100 percent full refund if desired., Glastonbury has also been canceled. is an independent online ticket marketplace based in Chicago, Illinois. How do I get my compensation? Despite the early-season drama, its still (almost) anyones game to win. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . Vivid Seats sold Himberger a show on a specific day, but Seinfeld postponed the show several times. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. If you have Cinemark Movie Rewards points, those will be extended to June 30, according to its website, and its Movie Club membership will pause payments while the theaters are closed. This offer is not valid for special events, third party rentals or festivals, Live Nations website reads. You agree that you will not attempt to evade, avoid, or circumvent the limitations on your entitlement to a full or partial refund set forth in these conditions of sale. Vivid Seats is closely monitoring the current global and increasingly local response arising from the declaration of coronavirus (COVID-19) as a global pandemic. Lost, Stolen, Damaged or Otherwise Inaccessible Tickets. If you purchase zone seating, the seller is committing to obtain the tickets described for you upon receipt of your order. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. The exact delivery location for Special Delivery orders will be designated by the seller. . Did the company have to return Himbergers money? Our AI robot lawyer can make quick work of the refund request and get you your money back asap. The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. Under these circumstances, I think a credit card dispute is absolutely fine. Its also about credit card disputes and when to use them. The hotel gave me a refund for our room even though it was too close to the show date, he says. If the issue you are experiencing is not resolved and you are denied admission, you must obtain proof from the venue verifying that you were denied entry and send that to Vivid Seats along with a statement describing the specific circumstances. You\'ll receive the next newsletter in your inbox. Photo ID or other verification may be required to accept delivery. If your event has been postponed, rescheduled, or canceled, no need to contact StubHub they will contact you. Tom Sandoval and Ariana Madix have broken up after he allegedly cheated on her with Raquel Leviss. A full-service national event ticket marketplace. It is the buyers responsibility to monitor the event and to confirm any changes to the event with the entity putting on the event. The $7.5 million Vivid Seats class action settlement between an events company and ticket buyers who claimed it changed its refund policy for canceled events following the onset of COVID-19 was given final approval by a federal judge in Illinois. The event kept getting postponed and now he cant get his money back. To qualify for compensation, the buyer must return their tickets to Vivid Seats within 2 weeks of notice from Vivid Seats that the event is deemed Cancelled. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. Email our customer service team atsupport@vividseats.com, and well get back to you! YOUR USE OF THE SITE AND ANY MATERIALS PROVIDED THROUGH THE SITE ARE ENTIRELY AT YOUR OWN RISK. v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement Once the arbitration of the dispute or claim for non-injunctive relief has concluded, You and/or Vivid Seats may seek the injunctive relief (including the public injunctive relief) in court to the extent permitted by law. Accessible/ADA Seating . These Sale Terms contain the entire understanding of the parties with respect to the matters contained herein and supersedes and replaces in its entirety any and all prior communications and contemporaneous agreements and understandings between the parties, whether oral, written, electronic or implied. COVID-19 is an extremely contagious disease that can lead to severe illness and death. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. When will I receive my 110% Rewards Cash loyalty credit? THE MAXIMUM LIABILITY OF VIVID SEATS, AND ANY OTHER INDEMNIFIED PARTY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ALL DAMAGES, LOSSES SUFFERED BY YOU AND CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE) OR OTHERWISE, SHALL BE THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU, IF ANY, TO ACCESS THE SITE OVER THE PAST TWELVE (12) MONTHS; OR (B) $200. Aegean Airlines refunds one ticket but not the other. Our app can even help you lower your bills. Any buyers whose tickets have been cancelled pursuant to this paragraph shall receive compensation for such cancellation as described above. Walt Disney World Resort in Florida will remain closed until further notice. We will not be opening our Texas theaters this weekend, they tweeted. 100 million sold,100% Buyer Guarantee. If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic, epidemic, or any other health or safety concern, venue security or other personnel relocate you to a location within the venue that is different from the seating location that you had purchased from us, or deny you access to an event for any reason, such relocation or denial of access will not qualify you for a refund or for other compensation. These tickets, like all tickets sold on this site, are backed by our100% Buyer Guarantee. Weve got romance, breakups, emotionally loaded dumplings this episode has a little bit of everything! The arbitrator will decide the substance of all claims in accordance with the laws of the State of Illinois, subject to conflict of law principles. Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. If you do not timely notify Vivid Seats, you may not be eligible for compensation based on non-delivery of tickets. Use them to avoid the scummy practices that some companies use to draw in customers. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Delegation: The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising out of or relating to the formation, existence, scope, validity, interpretation, applicability, or enforceability of this agreement to arbitrate, or any part of it, or of these Sales Terms, including, but not limited to, any claim that all or any part of this agreement to arbitrate or the Sales Terms is void or voidable. If you cant make it by December 15, you can apply the value of a wholly unused ticket toward the purchase of a ticket for a future date, according to its website. But it isnt. If you are a venue, promoter or anyone else responsible for controlling admission to an event, you may not access our site or purchase tickets on this site for purposes of (i) identifying tickets available on our site or the sellers of those tickets; or (ii) revoking or voiding any tickets offered by sellers on this site or otherwise penalizing any sellers for offering tickets on this site. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. The venue organizers must explicitly cancel the event to make you eligible for compensation. THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. Did we mention it's free? All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. Fill out this form for a FREE and prompt case evaluation. Vivid Seats is closely monitoring the current global situation involving the coronavirus (COVID-19), especially as it relates to the impact on live events. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations..
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